Privacy Policy - Steady Together Wellness
Effective Date: 01/11/2025
Website: https://steadytogether.co.za
At Steady Together Wellness (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and share your data when you use our website, community portal, and services.
Who We Are
Steady Together Wellness provides wellness coaching, neurological health resources, and a membership community for people living with conditions such as Ataxia, MS, and Parkinson’s Disease.
Our website address is: https://steadytogether.co.za
Information We Collect
A. Registration & Membership
When you register as a member, we may collect:
Name, email address, password
Phone number (optional)
Condition / health interests (optional)
Membership role (Free, Premium, Premium+)
This information is stored in WordPress, FluentCommunity, and FluentCRM to manage your account, community access, and communications.
B. Comments
If you leave comments on the site, we collect:
Comment content
Your name, email address, website (if provided)
IP address and browser user agent for spam prevention
Profile picture from Gravatar (if used)
C. Media
If you upload images, avoid embedded location data (EXIF GPS). Visitors may download and extract metadata from images.
D. Payments
For EFT or other paid memberships/coaching services, we collect:
Bank account or payment info needed to process payments
Email for confirmation
We do not store sensitive financial information like full bank passwords or card numbers.
E. Cookies & Tracking
We use cookies to improve user experience, manage login sessions, and remember preferences.
Cookies may include:
Login and screen options
Membership access to Free / Premium / Premium+ lounges
hCaptcha verification for spam protection (collects IP and browser info)
F. Embedded Content
Embedded content (videos, images, articles) from other websites may collect data about your interaction with the content. We do not control these third-party sites.
How We Use Your Information
We use your personal information to:
Provide access to community content based on your membership
Manage user accounts, roles, and permissions
Send relevant wellness tips, updates, and marketing (if opted-in)
Process EFT or other payments
Prevent spam and abuse using hCaptcha and security measures
How We Share Your Information
We do not sell or rent your personal information. We may share data:
With service providers (FluentCRM, payment processors, hCaptcha) to provide services
To comply with legal obligations or protect our rights
Admins of FluentCommunity can see member data for account management and support
Data Retention
User account data is retained as long as the account exists.
Comment content and metadata may be retained indefinitely to manage moderation.
Payment records may be kept for legal or accounting purposes.
You can request deletion of your account and personal data at any time, except where retention is required by law or POPIA compliance.
Your Rights
Under POPIA, you have the right to:
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Request access to the personal data we hold about you
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Request correction of inaccurate or incomplete data
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Request deletion of personal data
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Opt-out of marketing communications at any time
To exercise these rights, contact: support@steadytogether.co.za
Security
We take appropriate measures to protect your data:
WordPress security and 2FA for logins
SSL encryption for website traffic
Regular backups via UpdraftPlus
hCaptcha to prevent automated spam
Children’s Privacy
Our site is not intended for children under 13. We do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top will indicate the most recent version.
Contact Us
If you have questions about this Privacy Policy or your data:
Email: support@steadytogether.co.za
Website: https://steadytogether.co.za